Part-time Customer Service Representative Bol

What you will do

Part-time Customer Service Representative Bol UtrechtWorking hours: Part-time, 32-40 hours per weekLocation: Utrecht (hybrid: partly office, partly home)Hourly wage: from €16.34

Do you get energy from truly helping customers and does it sound appealing to work partly at the office in Utrecht and partly from home? As a customer service representative at bol, you answer customer questions via phone, email, and chat. You help with orders, returns, deliveries, and account questions, ensuring customers end the conversation with a clear and pleasant feeling. About half of the week you work at the modern office in Utrecht, the other half from home.

You start with a paid training of four weeks, so you learn the systems, working methods, and tone of voice of bol step-by-step. After that, you participate in the schedule between 08:00 and 23:00, where you submit your availability in advance and alternate your workday between customer conversations, administration, and team meetings.

What you will do:

• Help customers via phone, email, and chat with questions about orders, deliveries, returns, and accounts.
• Listen, ask follow-up questions, and search the systems for appropriate solutions for the customer.
• Carefully record conversations and actions so colleagues can immediately see what was discussed.
• Consult with colleagues and coaches, share tips, and learn from feedback within the team.
• Participate in training courses and develop your customer contact skills step-by-step.

What we offer

At bol, you get not only a good salary but also plenty of room to smartly combine your work and private life. You build your future in customer contact while working in an informal and cozy team.

• Hourly wage of €16.34 plus allowances up to €32 per hour
• Flexible workweek of 32-40 hours, between 08:00 and 23:00
• Weekly or four-weekly payment, temporary contract with permanent prospects
• 29 vacation days, 8% holiday allowance, and home working allowance

What we ask of you

You are a customer-oriented team player from the Utrecht region who gets energy from daily customer contact and enjoys working hybrid.

• Availability: minimum of 4 days between 08:00 and 23:00
• Initial training: fully available for 4 weeks for paid training
• Location: you live in (the area of) Utrecht
• Education level: HBO working and thinking level, for example via MBO 4
• Characteristics: customer-oriented, accurate, creative, and strong in communication

About the company

Through ASA Talent, you will start working at bol, the most famous e-commerce platform in the Benelux. From a modern office in Utrecht and partly from home, you help customers with their online shopping experience. You will end up in an informal, cozy, and helpful environment where customer focus, innovation, and fun come together. Within this inclusive team, attention is paid to learning, sharing knowledge, and strengthening each other, including through an extensive initial training and further development opportunities.

Are you ready to help bol customers and develop yourself in customer contact? Join the team via ASA Talent and build your next career step step-by-step.